Stake players reported an error with VIP bonuses

On January 16, players of the crypto casino Stake began массовly reporting that they had received emails notifying them of a VIP program bonus with an activation code.

Erroneous bonus distribution

The bonus emails were also received by users without VIP status. The messages included a code intended to activate a bonus under the VIP program.

When attempting to use the code, the system displayed the message “Invalid bonus code”, preventing players from activating the promised bonuses.

Stake’s response

Several hours after the distribution began, the crypto casino sent follow-up emails to players. These messages stated that the bonus notifications had been sent by mistake.

No additional explanations regarding the cause of the incident or possible compensation were provided in the emails.

Negative player reaction

The incident triggered a wave of negative reactions on social media. Users noted that this was already the second similar case in the past two weeks.

Some players stated that they intended to stop using the platform and leave Stake.

Status of the situation

At the time of publication, the crypto casino Stake had not commented publicly on the situation.